Raya Contact Center, the Egyptian provider of comprehensive business process outsourcing (BPO) services, announced signing a long-term lease agreement to rent a 8,400 sqm semi-finished facility in West-Cairo's Smart Village business park. This new mega facility is expected to host 1,500 workstation/seat capacity, which would be utilised in serving the growing demand for offshore BPO services. The new mega facility will complement Raya Contact Centre's current portfolio of facilities-under-management within Greater-Cairo area, and will adequately satisfy the company's local growth requirements within the coming period. Finishing and furnishing works in the new facility are to commence immediately, with BPO operations expected to kick-start prior to the end of the fiscal year 2019, and should ramp-up to adequate utilization levels shortly afterwards. Capital expenditure (CAPEX) requirements for this new facility will be financed through a mixed pool of debt and equity, to optimise the project's capital structure, and maximise expected returns on equity (ROE) and invested capital (ROIC). Reem Asaad, Raya Contact Centre's CEO, said that the company's growth was evident in their first half performance, in which they have been able to constantly add additional capacities of 992 seats to match the overall corporate growth strategies and satisfy potential demand. She added that fiscal year 2018 should be regarded as the year of building capacity and gearing-up for growth, in order to meet the growing regional and global demand for high-quality sophisticated offshore BPO services. "While leveraging upon the increasing financial attractiveness and operational competitiveness of Egypt's BPO industry, it turned-out-to-be a global pivotal champion, post the pound floatation. Today, we stand-out as a leading regional BPO player in the MENA region, operating top-notch facilities from three countries, and serving a rich and competitive business theatre in Europe, Middle East, and Africa. We are leveraging innovation in our service catalogue and operational excellence, while constantly updating our service offerings to meet our clients' expectations and requirements," she noted.
