The National Telecom Regulatory Authority (NTRA) has obtained the ISO 9001 certificate in the Institutional Quality Management System for regulating telecommunication services in the Egyptian market by one of the major international accreditation bodies, JAS-ANZ. This comes within the framework of the agency's orientation to apply international standards in institutional management methods for the governance of telecommunications services with companies licensed to operate in the Egyptian market, which contributes to enhancing the investment climate in light of a fair and attractive competitive environment in accordance with international standards, in addition to raising the efficiency rates of the system of governance of telecommunications services provided to users. At the international level, NTRA advanced 54 positions in the international ranking in the performance index of telecommunication regulators around the world for the year 2020, issued by the International Telecommunication Union (ITU), to become 41st among 193 countries compared to 95th in 2019. The NTRA also advanced 43 international centres in the Mobile Wallet Regulation Index 2020 issued by the International Association of Mobile Networks (GSMA), becoming 36th out of 90 countries adopting this type of service globally, compared to 79th in 2019.
