Minister of Communications and Information Technology Amr Talaat has inaugurated the new regional headquarters of Intelcia in Sheikh Zayed City, Giza. Intelcia, a global leader in outsourcing services, continues to expand its presence in Egypt, reaffirming the country's position as a regional hub for business process outsourcing (BPO) and customer experience services. Intelcia Egypt currently serves clients across the United States, Europe, and the Gulf region, offering a wide range of multilingual services in seven languages. The company plans to create 1,300 new direct jobs by 2026, which will bring its local workforce to nearly 4,000 professionals. As part of its expansion strategy, Intelcia will open two additional service centres in Greater Cairo and Alexandria, raising its total number of locations in Egypt to four. Talaat emphasized that the expansion reflects Intelcia's confidence in Egypt's talent pool, particularly the country's youth, who are skilled in delivering high-quality multilingual outsourcing services. He highlighted that Egypt graduates more than 750,000 university students annually and that the ministry is actively working to upskill youth from diverse academic backgrounds to meet the needs of the global outsourcing market. "Egypt's competitive edge lies in its human capital," Talaat said. "Our digital workforce is a key driver of the nation's positioning as a leading outsourcing destination." Karim Bernoussi, Co-founder and CEO of Intelcia Group, described the opening of the new headquarters as a milestone in the company's strategy for sustainable global growth. "Egypt offers a fertile ground for innovation, thanks to its supportive investment climate and a wealth of professional talent," he noted. Ahmed Elzaher, CEO of the Information Technology Industry Development Agency (ITIDA), stated that Egypt's value proposition in outsourcing goes beyond cost competitiveness. "Our ecosystem is driven by a dynamic, tech-savvy workforce and a trusted business environment," he said, adding that Egypt has emerged as a preferred destination for both nearshore and offshore services. Mohamed Slimani, CEO of Intelcia's operations in the Americas and English-speaking markets, stressed that Egypt serves not just as an investment destination but as a strategic base for cross-border service delivery. "Our centres in Greater Cairo and Alexandria are pivotal to Intelcia's multilingual, omnichannel solutions—powered by Egypt's high-calibre talent," he said. Intelcia first entered the Egyptian market in early 2023 with a service center in Borg El Arab Technology Park, Alexandria. Since then, the company has rapidly scaled its operations, onboarding around 2,700 professionals. This latest expansion underscores Intelcia's commitment to leveraging Egypt's growing capabilities in multilingual outsourcing. It also aligns with the company's broader vision to deliver innovative, tech-driven customer experience solutions to global markets. With a workforce of over 40,000 employees worldwide, Intelcia operates across Europe, Africa, and the Americas. The company has built a strong presence over the past 25 years, particularly in Portugal, which serves as a hub for multilingual services in Europe—a model Intelcia now aims to replicate in Egypt.
