CAIRO: Recognizing the excellence of its contact center services, Coca Cola Egypt has contracted Raya Contact Center to manage its customer care program as part of its ongoing efforts to serve its clients. Raya Contact Center offers Coca Cola Egypt a wide array of services including order taking, complaints handling, service requests handling, general and product information, in addition to managing the company s campaigns across Egypt. These services have contributed effectively to increasing Coca Cola Egypt s sales volume and has improved the service quality offered to its distributors. Raya s customer list includes a group of multinational giants such as Proctor and Gamble, which hired Raya Contact Center to provide the data profiling, validation and market research needed to promote Pampers brand. Khaled Shash, director of Raya Contact Center, said, "Contact center services are crucial for companies working in the FMCG, as it acts as a fast communication channel with its end users as well as its distributors which is essential to guarantee the best results for their products. Raya Contact Center won the ISO certificate for three years in a row. To comply with the increasing demand on its services, Raya Contact Center acquired a new building with a state-of-theart telecom infrastructure that accommodates more than 800 seats to be able to provide its service to a larger customer base in Egypt and abroad. - Courtesy of AME-Info.com
