DUBAI: Interactive Intelligence Group Inc., a global provider of unified IP business communications software and services, today announced further penetration into the Middle East market with the signing of a partnership agreement with FutureTech, a Kuwait based provider of intelligent IT infrastructure and IT outsourcing solutions. FutureTech will promote and distribute Interactive Intelligence's entire range of contact centre, Unified Communications and business process automation technology solutions in the Middle East with emphasis on Kuwait and Iraq. Shaheen Haque, Territory Manager, Middle East & Turkey at Interactive Intelligence says, “While oil and gas remains the primary sector in both Kuwait and Iraq, banking, financial services, logistics, telecommunications and construction have all posted strong growth in these countries over the past three to four years. Quality of customer interaction is a key differentiator in all of these verticals and our intelligent contact centre solutions offers the competitive edge that customers need." “FutureTech shares our vision of a software-based approach to the modern contact centre. By combining our market-leading solutions with their in-depth delivery approach we are sure to maximize our opportunities and provide customers with the very best of both, product and implementation services," he adds. The newly signed partnership enables FutureTech to offer all of Interactive Intelligence's enterprise IT solutions which include its fully-integrated Customer Interaction CenterTM (CIC. “Customers are looking for comprehensive contact centre solutions which can effectively handle outbound dialing, recording, telephony integration and support the new wave of customer mobility, all while simplifying administration though seamless integration. Interactive Intelligence technology perfectly addresses these needs," says Mr. Alex Barakat, Business Development Manager at FutureTech. CIC provides a strong alternative to hardware-centric, multi-point systems and unifies each aspect of the communications required for business – from ACD routed multimedia interactions, feature-rich IP PBX functionality, screen and call recording, predictive dialing, voice and unified messaging, business process automation, document management, interactive voice response (IVR), speech recognition, workforce management, Voice over IP (VoIP), and e-services. This platform can be tailored to suit the requirements of a host of different industries including insurance, banking, credit unions and accounts receivable management, government, and outsourcing. Commenting on the positive reception that the new solutions have already received, Mr. Barakat says, “Interactive Intelligence is known to be one of the leading contact centre solutions vendors in the region. This agreement has greatly enhanced our products portfolio and is enabling us to enter into new lines of business. We are already in discussions with a number of customers who have expressed keen interest. We will no doubt see steady growth in the projects pipeline resulting in a partnership that is fruitful to both parties." BN
