LAGOS: Clients of Vodafone Business Solutions' (VBS) have commended the firm for its massive improvement in technology and first class service. But they also filed complaints over the company's slow response to their problems and needs. A platform was organized on Wednesday in Accra to get feedback from VBS clients in order to address challenges in service provision. The clients, who were comprised of mainly corporate institutions, expressed satisfaction over the establishment of the specialist business solution unit by Vodafone Ghana. This unit serves large, medium and small businesses as well as the government sector in Ghana. But there is more to be done to meet clients' needs and aspirations, they noted. The company, Vodafone Ghana seeks to meet its objective as the network provider of choice and a total communications provider for all business needs. The VBS helps businesses to make the best investments in communication that enable businesses to grow and connect with its customers. A client said, “It's about time we take customers serious. You can have all the best cutting edge technology, but if your response time to our problems and needs is bad then there is something wrong.” Derek Appiah, Head of VBS, said with VBS now in Ghana, companies were getting best internet enabled network where they did not have to depend on satellite and radio anymore but on fiber. BM ShortURL: http://goo.gl/KWNSq Section: Tech, West Africa
