NAIROBI: In a joint venture with Cellulant, Kenya Airways will now be the first airline in Africa to deliver a service called “KQ Mobile” which is a mobile based technology platform that will enable its customers to conveniently access information on flight status, timetable, cargo services, ticketing and query their Msafiri Miles status. The service will be accessed while roaming across the 56 Kenya Airways destinations and its short code is *737#. Titus Naikuni, CEO Kenya Airways commented: “At Kenya Airways, our commitment to diversify customer service information delivery channels beyond the traditional platforms remains one of our key business priorities. Our partnership with Cellulant is expressly geared to explore new avenues to achieve this goal.” He explained: “Our ultimate goal is to leverage the convenience element presented by a mobile phone to deliver a range of services and information to our customers, staff and stakeholders.” Paul Ndichu Chief Business Officer at Cellulant commented that the partnership sought to ensure convenient delivery of information to KQ customers, staff and stakeholders. “The goal of the partnership is to leverage the mobile phone to provide various information services to KQ customers, staff and other stakeholders in order to improve communication, enable itinerary and disruption management, payments and, importantly, to provide passengers the opportunity to customize their travel experience with ease.”
