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NBE aims to open 5 new digital branches in 3 months: deputy chairperson Bank is working to employ technological infrastructure, modern software available to provide best service for its customers: El-Baz
The National Bank of Egypt (NBE) aims to open five new digital branches in the coming three months, according to Deputy Chairperson of the bank, Dalia El-Baz. She explained that these branches will provide a unique experience for the bank's customers, by only dealing through technological means without any human intervention. She also stressed that the bank's interest in electronic banking remains au courant of the developments in the banking market in Egypt and the world, in order to reach the youth segment as it is the largest segment of society. According to El-Baz, the NBE is working to employ the technological infrastructure and modern software available to it in order to provide the best service to its customers, highlighting the importance of adopting financial technology (fintech) in Egyptian banks. In the same framework, the NBE has already become a member of one of the largest initiatives for blockchain research and applications, through which transactions can be instantly enacted at a high degree of efficiency and security, she pointed out. Hisham Okasha, chairperson of the NBE, stressed the importance of transitioning towards electronic banking, which the bank spearheads. “The NBE aims to utilise plans and well-thought through strategy to support the shift towards electronic payments and products,” he added. Okasha emphasised the bank's new products and services which are compatible with the technological developments in this field, including the Phone Cash and NBE Pay services all of which enable debit, prepaid, and credit card holders to benefit from many services. The bank is also aiming to expand its Internet banking services by enabling all transactions and banking services to be carried out electronically, in order to the customer's time without the need to visit the bank. These services include transfers, payment of credit cards, and others, according to Okasha.
