Telecom New Zealand, one of New Zealand's largest telecommunications service providers, is extending and expanding its relationship with Brightstar, a major player in services and solutions for the wireless industry. The goal is to increase its footprint in Africa and help buttress a growing telecom industry, the company said. Company officials said that Brightstar NZ, as per the agreement, will continue to provide a total supply chain management and optimization solution for Telecom, including device ranging and portfolio management, strategic sourcing, inventory management, warehousing, distribution and channel training. The new agreement also expands Brightstar's service provision to include direct fulfillment solutions for Telecom's Gen-i business unit. “Since 2008, our best-in-class supply chain optimization processes and solutions for Telecom have delivered significant cost savings, increased revenues and evolved the customer channel experience,” said Jamie Cormack, general manager of Brightstar New Zealand, in a statement. Cormack said that the company would continue to work together with Telecom to achieve even greater returns and standards of customer service, including a step-change in the Gen-i customer experience. “Telecom is continually looking at ways to drive efficiencies across our supply chain through greater consolidation, while improving quality and service outcomes,” said Alan Gourdie, CEO of Telecom Retail. BM
