NAIROBI: Organizations have a role of bringing several systems together, sticking them into one margin then mining opportunities that come out of this bracket. Richard Lesiyampe, CEO Kenyatta National Hospital says to transform citizens, the hospital trains over 2000 patients and staff members on ICT concepts. “By digitizing over 40 million records and other technology transformations, the hospital believes that it will contribute to the knowledge transfer and citizen transformation ecosystem”, says Richard Lesiyampe. “Citizens' transformation processes also needs a balance in the enterprise mobility world”, says George Kebaso, New Business Telkom Kenya. In as much as organizations are focused towards transforming the front liners which forms the majority of the public sector (health workers, court officials and emergency response teams), they need to understand how the front liners work can be better transformed by use of real time knowledge management and mobile workflow applications in the current enterprise mobility space. “Transformation cannot happen if we don't have new change”, says Sylvia Mulinge, Safaricom's GM Enterprise Business Unit. Citizen experience of new technology change is therefore shaped by best of industry players through their ability to co – create content and services in a networked environment. User's generated content pushes citizen transformation through the power of technology. Mulinge points out capacity building, policy reforms, research and development and ICTs as requirements of citizen's process transformation.