Al Ahli Bank of Kuwait – Egypt (ABK-Egypt) has been named the Best Retail Bank in Egypt at the MENA Banking Excellence Awards 2024, hosted by MEED International Magazine, the bank said in a statement. This recognition celebrates ABK-Egypt's exceptional customer-centric approach, relentless pursuit of innovation, and commitment to value creation. The award ceremony, held in Dubai, brought together leaders and representatives from across the MENA region's banking and financial sectors. "We are immensely proud to be recognised as the Best Retail Bank in Egypt," said Ali Marafi, Chairman of ABK-Egypt. "This award underscores our dedication to setting industry benchmarks and delivering top-tier retail banking solutions for our Egyptian customers." Marafi elaborated on ABK-Egypt's commitment to continuous improvement. The bank constantly refines its business plans and operating models to ensure sustainable growth and profitability. He emphasised that customer focus remains a core principle, with ongoing efforts to upgrade offerings and tailor services to meet evolving needs and simplify the banking experience. This award adds another feather in ABK-Egypt's cap, further strengthening its regional presence and solidifying its reputation with international institutions. Marafi highlighted previous accolades, including the Fastest Growing Bank in Egypt Award from International Finance Magazine in 2023. He expressed confidence that ABK-Egypt's success story will continue, driven by the dedication of the executive management team, the hard work of employees, and a relentless focus on delivering value to customers and shareholders. For his part, Khaled El Salawy, CEO and Managing Director of ABK-Egypt, said: "This recognition reflects the unwavering commitment and hard work of our employees," "Their efforts in expanding our customer base and attracting new segments have been instrumental in our success." El Salawy emphasised ABK-Egypt's unwavering commitment to innovation as a key driver of excellence. He pointed to the bank's ongoing expansion of products and services across various Egyptian governorates. Several new branches equipped with cutting-edge technology were opened in 2023, reflecting an ambitious expansion plan and digital transformation strategy focused on convenience and improved customer service throughout the banking journey. ABK-Egypt values participation in regional events that showcase developments in the financial sector and celebrate industry achievements. As ABK-Egypt celebrates this award and closes the first quarter of 2024 with impressive results, the bank reaffirms its commitment to upholding the highest standards in excellence, innovation, and customer service. This recognition positions ABK-Egypt as a leading force in the Egyptian banking landscape, poised for continued success.
